Service Updates

 

 

UK Service Bulletin

Storm Callum

Please be advised that due to Storm Callum, some parcels may incur a 24 hour delay in the following postcode areas in Scotland:

HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9

As always we will do our best to deliver all parcels as safely and as quickly as possible.

International Service Bulletin

Flash Flooding in Southern France

Applies to those customers who use Air Express, Air Classic, DPD Classic and DPD Direct.

Please be advised that due to flash flooding in Southern France, delays to collections and deliveries may incur.

Main impacted areas are Aude, Aveyron, Herault, Pyremees, Orientales and Tarn.

We will do our utmost to collect and deliver all parcels as safely and as quickly as possible.

Hurricane Michael

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail.

Please be advised that service delays are to be expected in the USA (East Coast areas) due to Hurricane Michael, which is forecasted to make landfall later today.

The area most likely to be affected is Florida, we will continue to monitor the situation closely and will provide updates as soon as we have further information.

Russia Customs Import Limit Change

Applies to those customers who use Air Express, Air Classic and DPD Direct.

Russian customs will decrease the import limit on B2C shipments, this will be in effect from the 1st of January 2019.

The import limit currently stands as 1,000 EUR per calendar month per individual consignee.

From the 1st January 2019, the import limit will be 500 EUR per calendar month.

Taiwan Customs Requirements

Applies to those customers who use Air Express, Air Classic and DPD Direct.

Please note that all goods exported to Taiwan require a 10 digit telephone number, full consignee or company name, otherwise goods may be delayed in Taiwan Customs

See below, an example of how the correct 10 digit telephone number format should be:

  • Telephone number: +886 (country code) +2 (city are code) +26271808 (consignee phone number)
  • Mobile number: +886 (country code) +926000000 (consignee phone number)

Israel Holidays

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail.

Please be advised that Israel have a number of Bank Holidays over the coming weeks, therefore, no deliveries will be taking place on the following dates:-

Rosh Hashana/New Year - Monday 10th and Tuesday 11 September 2018

Yom Kippur/Day of Atonement - Wednesday 19th September 2018

Sukkot - Monday 24th September 2018

Simcha Torah - Monday 1st October 2018

International Bank Holidays Schedule

Please find in the PDFs below, a list of DPD Classic and DPD Express destinations and their Bank Holiday dates for July - September 2018. Please note that an asterix (*) denotes a regional Bank Holiday.


Please find in the PDFs below, a list of DPD Air Classic, Air Express, DPD Classic and DPD Direct destinations and their last shipping dates for Christmas and New Year's delivery 2018. Please note that an asterix (*) denotes a regional Bank Holiday.